CHAPTER 20CONCLUSION—NOW IT IS UP TO YOU!

So there you have it: a roadmap to successful Operational Excellence that is adaptable for every enterprise and every journey. Is everything expressed in the previous 19 chapters totally applicable to you? Can all the challenges you may face in your journey be predicted? Probably not to both questions. But use the concepts, principles, and ideas as a starting point—the guidance necessary to give you confidence of ultimate success.

You'll undoubtedly start out simply attempting to remain on the road to improvement; staying out of the ditches. There will be unexpected surprises and problems; storms and challenges. Establish the right leadership and build a positive committed ownership and success-oriented work culture, all obstacles will be surmounted. As you progress and improvements take hold, you'll undoubtedly find the journey getting easier. People will be happier and contribute more. Instead of simply attempting to stay out of ditches, you will realize the road is solid and your vehicle is capable and steering optimally. Gaining greatest value and return is easier. Operational Excellence and the Operational Excellence program provide the confidence and forward visibility to assure your success.

Very best wishes to achieve the great success that is within your grasp!

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