Acknowledgements

I want to first thank my wife, Teresa, for her support during the short writing cycle I had available in which to write this book.

Next, I need to thank Roxie Strackbein, my manager at HP, who, at the time I proposed writing this book, provided the encouragement and support I needed to press forward with this writing effort.

Thanks go to the hard-working analysts, administrators, developers, and managers at my favorite customer site for their willingness to hire me for two years to assist in the rollout of NNM across their company. My hat is off to Majed Barbar, Duane Harkness, Kevin Wenk, Walt Anderson, Ken Chinn, Grant Bohnet, Jerry Snyder, Dennis Huss, Paul Carlson, Dave Troje, John O’Meara, Scott Borow, and Ken Yang.

Let ...

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