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Openfire Administration by Mayank Sharma

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Chapter 8. Playing Big Brother

Increasing productivity and reducing communication costs via instant messaging introduces the problem of liability and responsible use. So playing big brother is an important function of running an instant messaging server. But snooping around the network looking at other folk's conversations on instant messages (IMs) will not win you any friends. However, it is your duty to ensure that your organization is in compliance with the federal laws that require corporate communications to be monitored and archived.

Electronic communications such as IMs, are being subject to an increasing number of industry and government regulations, especially as the regulatory bodies are of the opinion that IMs are no different from emails ...

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