Efficient Community Management
There are many ways to reduce your community manager’s workload and help the community run more efficiently. The better designed your website is, the more user-friendly the processes, and the more activities and actions the members can handle autonomously, the happier everyone will be. Use technology to handle any situation where the community manager is not adding value. For example, a community manager should not have to generate passwords and email them back to members: a computer can do that. The same applies for unsubscribing to a newsletter.
Try to anticipate member questions as much as possible; preventing a problem is always preferable to solving one. For example, if seventy users are writing every week ...
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