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On all Cylinders by Ron Robinson

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CHAPTER 11

Managing Consequences

In the example describing punishment and punishment systems, as well as positive reinforcement and reinforcement systems, several reasons exist for why these systems are not as effective as the organization would wish. The reasons include the type of consequence being used, the timing of the consequence, and the probability the consequence will occur.

 

Type of Consequence

    •  Positive—as perceived by employee. The consequence, positive reinforcement, is seen as desirable to the employee and their behavior improves.

    •  Negative—as perceived by employee. The consequence, punishment, is seen as undesirable by the employee and their behavior stops.

 

Timing of Consequence

    •  Immediate—while the behavior ...

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