“If leaders expect staff to meet and exceed the expectations of their customers, those same leaders must respond to concerns and exceed expectations on behalf of their staff.”
—Joseph A. Michelli, The Starbucks Experience
Traditional Management
We are provided leadership skills through life experiences both at home and at work. In addition, certain personality styles lend themselves to qualities of leadership that assist in your leadership journey. In this chapter, you will learn a leadership system used by successful leaders that can assist you advance your skill set. I can remember as a child telling myself that I would never say to my children some of the things my father said to me. However, when I became a father ...
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