ACKNOWLEDGEMENTS
To all those individuals and organisations with whom I had the opportunity to interact as a friend, trainer, consultant or auditor, and who not only shared their experiences, but also asked hundreds of questions, whose answers I was compelled to seek.
To Asif Hayat, for sharing his ideas and materials from our earlier book – ISO14001 Step by Step, that we co-authored.
To Shifa, my wife, for her support, encouragement and proofreading, that goes far beyond this pocket guide.
I would like to thank the following for their helpful feedback when reviewing the manuscript: Chris Evans DPSM MBCS, ir H.L. (Maarten) Souw RE IT-Auditor, UWV and Antonio Velasco, CEO, Sinersys Technologies.
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