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Official Samba-3 HOWTO and Reference Guide, The, Second Edition by Jelmer Vernooij, John H. Terpstra

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Chapter 45. Samba Support

One of the most difficult to answer questions in the information technology industry is, “What is support?”. That question irritates some folks, as much as common answers may annoy others.

The most aggravating situation pertaining to support is typified when, as a Linux user, a call is made to an Internet service provider who, instead of listening to the problem to find a solution, blandly replies: “Oh, Linux? We do not support Linux!”. It has happened to me, and similar situations happen through-out the IT industry. Answers like that are designed to inform us that there are some customers that a business just does not want to deal with, and well may we feel the anguish of the rejection that is dished out.

One way to consider ...

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