Service change management process

In each phase, keep in mind that it is a part of a whole cycle, and you need to stick to the following phases:

  • Plan: In the plan phase you can have several tasks to do:
    • Capture: What information is needed for the phase based on the process, such as requirements, needs, and the people involved.
    • Classify: You classify the changes with priorities and risks and measure indicators of your phase.
    • Discuss: You discuss things with your peers and sponsors, so that all people that are in the process can be involved and approve the plan to be a success. It is not the most critical, but still a very important part, of the plan.
  • Deploy: In the deploy phase you can have several tasks to do:
    • Rings: Verify the availability ...

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