Some types of messages are called subtypes. They are stored in the mail.message.subtype model and accessible in the Technical | Email | Subtypes menu.
By default, we have three message subtypes available:
- Discussions, with mail.mt_comment XMLID, used for the messages created with the Send message link. It is intended to send a notification.
- Activities, with mail.mt_activities XMLID, used for the messages created with the Schedule activity link. It is intended to send a notification.
- Note, with mail.mt_note XMLID, used for the messages created with the Log note link. It is not intended to send a notification.
Subtypes have the default notification settings described previously, but users are able to change them for specific ...
