List of Literature
[1] Benner, M.J.; Tushman, M.L., Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited, Acad. Manage. Rev. 28 (2003) 238–256.
[2] Business Motivation Model (BMM) Specification, http://www.omg.org/cgi-bin/doc?dtc/07-08-03 (2007).
[3] Business Process Maturity Model (BPMM), http://www.omg.org/cgi-bin/doc?formal/08-06-01.pdf (2008).
[4] Business Process Modeling Notation (BPMN), http://www.omg.org/spec/BPMN/1.1/ (2008).
[5] American Productivity & Quality Center, APQC Process Classification Framework, http://www.apqc.org/portal/apqc/ksn/PCFCrossIndustry-Ver5.0.0.pdf?pafgearid=contentgearhome&pafdm=full&-pageselect=contentitem&docid=152203; Version 5.0.3.
[6] Chang, J.F., Business Process Management ...
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