Chapter 3. Basic Principles of Business Processes
Imagination is more important than knowledge.
Chapter 3 discusses the different definitions of the term business process. It describes the common properties of a business process and the different abstraction levels of business process descriptions.
Keywords: business process, business process identification, business process properties, as-is process, to-be process
Mainly independent of concrete standards such as the BPMN, this chapter defines and describes business processes in a general way. Topics covered include the following:
▪ What is a business process?
▪ Characteristics of a business process
▪ Discovering business processes
▪ As-is process versus to-be process