List of Literature
[1] Benner M.J., Tushman M.L. Exploitation, exploration, and process management: the productivity dilemma revisited. Acad Manage Rev. 2003;28:238–256.
[2] Business Motivation Model (BMM) Version 1.1. http://www.omg.org/spec/BMM/1.1; 2007.
[3] Business Process Maturity Model (BPMM) Version 1.0. http://www.omg.org/cgi-bin/doc?formal/08-06-01.pdf; 2008.
[4] Business Process Model and Notation (BPMN). http://www.omg.org/spec/BPMN/2.0/; 2011.
[5] American Productivity & Quality Center. APQC process classification framework, Version 6.0.0, http://www.apqc.org.
[6] Chang J.F. Business process management systems. Boca Raton, FL: Auerbach Publications; 2006.
[7] Capability Maturity Model Integration (CMMI). http://www.sei.cmu.edu/cmmi/index.cfm ...
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