Book description
Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.
Table of contents
- Cover
- Title
- Copyright
- Dedication
- Abstract
- Content
- Purpose
- About the Contributors
- Acknowledgment
- List of Acronyms
- Chapter 1: Introduction
- Chapter 2: Applications of Big Data to Service Delivery
- Chapter 3: Analyzing Big Data for Successful Results
- Chapter 4: Big Data Infrastructure–A Technical Architecture Overview
- Chapter 5: Building an Effective Big Data Organization
- Chapter 6: Issues and Challenges in Big Data and Analytics
- Chapter 7: Conclusion: Capturing the Value of Big Data Projects
- Appendix A: Methods-Based Analytics Taxonomy
- References
- Further Reading
- Glossary
- Index
- Adpage
- Backcover
Product information
- Title: Obtaining Value from Big Data for Service Delivery
- Author(s):
- Release date: December 2015
- Publisher(s): Business Expert Press
- ISBN: 9781631572234
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