Index

access senses, 188

active listening, 81, 215

adaptors, 61, 62, 63, 64

advocacy journalism, 40-41, 124

advocacy journalists, 40

agent (see also assets),

definition of, 46-47

double, 47

agents, work ethic among, 47

Alzheimer’s disease, 175-176

analytic listening, 121, 122-125

anasognosia, 250

anecdotal information, 44, 45

verbal red flags in, 48-50

approaches, 96-97

Armstrong, Lance, 50, 212

Aronsson, Wendy, 33-34

asset validation, 48

assets, 196

Austin, Harvey, 177-181

Bancroft, Elizabeth, 67

Bandler, Richard, 55

barrier, objects that serve as a, 180, 219

barriers, 60-62, 217

baseline,

cultural norms in establishing, 61

detecting deviations from, 63

determining a person’s, 54-55

deviations from, more obvious, 64

examples of deviations from, ...

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