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Not Everyone Gets A Trophy, Revised and Updated

Book Description

Adapt your management methods to harness Millennial potential

Not Everyone Gets a Trophy: How to Manage the Millennials provides employers with a workable game plan for turning Millennials into the stellar workforce they have the potential to be. The culmination of over two decades of research, this book provides employers with a practical framework for engaging, developing, and retaining the new generation of employees. This new revised and updated edition expands the discussion to include the new 'second-wave' Millennials, those Tulgan refers to as 'Generation Z,' and explores the ways in which these methods and tactics are becoming increasingly critical in the face of the profoundly changing global workforce.

Baby Boomers are aging out and the newest generation is flowing in. Savvy employers are proactively harnessing the talent and potential these younger workers bring to the table. This book shows how to become a savvy employer and. . . 

  • Understand the generational shift occurring in the workplace
  • Recruit, motivate, engage, and retain the newest new young workforce
  • Discover best practices through proven strategies, case studies, and step-by-step instructions
  • Explore new research on the second-wave Millennials ('Generation Z') as well as continuing research on the first-wave Millennials ('Generation Y')
  • Teach Millennials how to manage themselves, help their managers manage them, and how to become new leaders themselves

It's not your imagination—Millennial workers are different, but that difference is shaped by the same forces that make potentially exceptional workers. Employers who can engage Millennials' passion and loyalty have great things ahead. Not Everyone Gets a Trophy is your handbook for building the next great workforce.

Table of Contents

  1. Preface
    1. Meet the Second-Wave Millennials—Introducing Generation Z
  2. Chapter 1: Meet the Millennial Generation: The Most High-Maintenance Workforce in the History of the World . . . and Likely to Be the Most High Performing
    1. Meet the Millennial Generation
    2. Who the Millennial Generation Is—and Isn’t—at Work
    3. Bringing Out the Best in the Millennial Generation
  3. Chapter 2: Get Them on Board Fast with the Right Messages
    1. What’s Going Wrong in the Hiring of Millennials?
    2. Diversify Your Sourcing
    3. What Are Other Ways to Widen Your Pool of Candidates?
    4. Why Your Brand May Not Be Enough to Attract the Best
    5. Define Your Value Proposition and Recruiting Message in Millennials’ Language
    6. Be Very Selective
    7. Scare Them Away
    8. Testing
    9. The Behavioral Job Interview
    10. The Realistic Job Preview
    11. Close the Deal Fast
  4. Chapter 3: Get Them Up-to-Speed Quickly, and Turn Them into Knowledge Workers
    1. Grab Hold of Them, and Don’t Let Them Go
    2. Low Tech: Train Them One Task at a Time
    3. High Tech: Don’t Fight Their Desire for the Latest and Greatest Information Technology
    4. Turn Every Employee into a Knowledge Worker
  5. Chapter 4: Practice in Loco Parentis Management
    1. 1. Show Them You Care
    2. 2. Give Them Structure and Boundaries
    3. 3. Help Them Keep Score
    4. 4. Negotiate Special Rewards in Very Small Increments
  6. Chapter 5: Give Them the Gift of Context
    1. Giving Millennials the Gift of Context
    2. Teach Them to Play, Nay, Work Well with Others
    3. Teach Them How to Shine in Presentations and Meetings
    4. Teach Them How to Deal with Your Boss’s Boss’s Boss and Other Big Shots
  7. Chapter 6: Help Them to Care About Great Customer Service
    1. Millennials’ Customer Mentality
    2. When You Are at Work, Everyone But You Is the Customer
    3. Millennials Spend a Lot of Time with Actual Customers
    4. Teach Millennials the Basics of Customer Service
    5. Convincing Millennials to Care About Customer Care
  8. Chapter 6: Teach Them How to Manage Themselves
    1. Teach Them to Make the Most of Their Time
    2. Help Them Set Priorities
    3. Help Them Eliminate Time Wasters
    4. Teach Them How to Live by a Schedule
    5. Teach Them How to Make a Plan
    6. Teach Them to Take Notes and Use Checklists
    7. Teach Them to Take Notes
    8. Help Them Use Checklists
    9. Teach Them the Values of Good Workplace Citizenship
    10. Define What It Means to Be a Good Citizen in Your Company
    11. You Can’t Teach Good Judgment, But You Can Teach the Habits of Critical Thinking
    12. Expose Them to New Experiences
    13. Teach Them to Be Strategic
    14. Teach Them to Look at Past Experiences—Their Own and Others’
    15. Self-Evaluation Is the Beginning, Middle, and End of Self-Management
  9. Chapter 8: Teach Them How to Be Managed by You
    1. Set Clear Ground Rules Up-Front
    2. Set Ground Rules on the Intangibles
    3. Set Ground Rules That Matter
    4. Establish a Regular Time and Place for One-on-Ones
    5. Create a Focused Routine for Your One-on-Ones
    6. Customize One-on-Ones for Every Employee
    7. Give Them “Real” Power
    8. Give Them Real Power
    9. Lend Them Your Power to Get Things Done
    10. Create an Upward Spiral of Continuous Improvement
    11. Focus on Solutions, Not Problems
    12. Keep Track of Their Performance
    13. Teach Them How to Get What They Need from You
  10. Chapter 9: Retain the Best of Them, One Day at a Time
    1. Instead of Trying to Eliminate Turnover, Take Control of It
    2. Push Out the Low Performers
    3. Don’t Let Good People Get into Downward Spirals
    4. Turn the Reasons Millennials Might Leave into Reasons They Will Stay—and Work Even Harder
    5. Find Out What You Can Do to Keep Them
    6. Do Whatever It Takes to Hold Onto the Best and the Brightest
    7. Go the Extra Mile to Keep the Top Performers
    8. Give the Superstars the Most Time and Attention
    9. Teaching-Style (or Coaching-Style) Managers
    10. Mentors
    11. Career Advisers
    12. Organizational Supporters
  11. Chapter 10: Build the Next Generation of Leaders
  12. Acknowledgments
  13. Index
  14. EULA