CONTENTS
CHAPTER ONE: Meet Generation Y: The Most High-Maintenance Workforce in the History of the World
CHAPTER TWO: Get Them on Board Fast with the Right Messages
CHAPTER THREE: Get Them Up to Speed Quickly and Turn Them into Knowledge Workers
CHAPTER FOUR: Practice In Loco Parentis Management
CHAPTER FIVE: Give Them the Gift of Context
CHAPTER SIX: Get Them to Care About Great Customer Service
CHAPTER SEVEN: Teach Them How to Manage Themselves
CHAPTER EIGHT: Teach Them How to Be Managed by You
CHAPTER NINE: Retain the Best of Gen Y, One Day at a Time
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