Chapter 10

Directions for the Journey: Getting from Here to There

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Don't chase the latest management fad. The situation dictates which approach best accomplishes the team's mission.

—Colin Powell, former U.S. secretary of state

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Now that you've gone through nine chapters of this book, you've learned a lot of information about performance that should help you generate better results. But to have learned a lot about performance isn't enough. Most organizations are replete with examples of managers making poor decisions, following many fads, and ...

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