Chapter 9

Step 7: Implement Change to Support a High-Performing Workforce

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If something's worth doing, it's worth doing slowly.

—Mae West

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A big part of any effort to correct performance problems involves implementing the initiative and managing the change. Any effort to improve results or correct failings will involve changing how the business operates and implementing something new. How do you design solutions and then implement them so they not only work but also have staying power? These are important considerations that too many organizations ...

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