Chapter 7
Step 5: Learn from Your Best
Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.
Practically every executive pays lip service to the value of top employees. But from a performance standpoint, very few organizations realize how to leverage the talents of their best performers effectively, especially as catalysts to improve everyone's performance. In fact, many managers ...
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