Chapter 5
Step 3: Analyze Performance Gaps
How does a project get to be a year behind schedule? One day at a time.
What should you do when it's clear that you aren't getting results? Typically, managers in most organizations do a terrible job analyzing and diagnosing employee performance issues. This partly explains why managers in so many organizations jump from fad to fad—they fail to really understand what is broken, why it's failing, and what it will take to fix it. And without a good understanding ...
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