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No Excuses: How You Can Turn Any Workplace into a Great One by Michael Burchell, Jennifer Robin

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Chapter 1

The Anatomy of an Excuse

You are a manager. Are you good at your job? What if you could be even better? You can create a smart strategy, offer amazing products and services, and be operationally efficient, but unless you can consistently bring out the best in your people, none of that matters. How do you get people to bring their very best to their work and go above and beyond just what's required? You create a great workplace.

There is no more certain avenue of increasing productivity, managing employee engagement, or creating the conditions for collaborative creativity than to create a great place to work. Most successful, experienced managers understand this truism well. The other, equally true statement is that every manager and ...

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