O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

NLP for Business Analysts - Developing agile mindset and behaviours

Book Description

Method and process are important in business analysis, but knowing how to use them is even more so. As a business analyst you can increase your effectiveness most by developing your soft skills, recognising that finesse can be more effective than force. Once developed, you will find that these skills are transferable across project types and whole industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even better leader.

Table of Contents

  1. Front Cover
  2. Half-Title Page
  3. BCS, THE CHARTERED INSTITUTE FOR IT
  4. Title Page
  5. Copyright Page
  6. CONTENTS
  7. List of figures
  8. About the author
  9. Foreword
  10. Acknowledgements
  11. INTRODUCTION
  12. If you always do what you always did then you will always get what you always got
  13. How NLP will help you as a BA
  14. Structure and approach of this book
  15. Naming conventions
  16. PART 1. THE WORLD OF BUSINESS ANALYSIS
  17. 1.1 Business analysis underpins effective delivery of change
  18. 1.2 Evolution of the role of the BA
  19. 1.3 The making of an effective BA
  20. 1.4 Capturing behavioural competencies in an emotional intelligence framework for the BA
  21. 1.5 Assessing and developing behavioural competencies
  22. 1.6 Summary of Part 1
  23. PART 2. THE WORLD OF NLP
  24. 2.1 Introduction
  25. 2.2 About NLP
  26. 2.3 The four pillars of NLP
  27. 2.4 Presuppositions of NLP
  28. 2.5 World-views and filters
  29. 2.6 The subconscious mind – who is really in charge?
  30. 2.7 Beliefs, values and identity
  31. 2.8 Meta-programs and behaviours
  32. 2.9 Frames and reframing
  33. 2.10 Representational systems and our primary senses
  34. 2.11 Sensory acuity, body language and mind reading
  35. 2.12 Sub-modalities – the coding of our memories
  36. 2.13 Anchoring of resourceful states
  37. 2.14 Rapport – the gateway to better communication
  38. 2.15 Surface and deep structure of language using the meta-model
  39. 2.16 Timelines
  40. 2.17 Modelling of excellence
  41. 2.18 Summary of Part 2
  42. PART 3. BRINGING THE TWO WORLDS TOGETHER – PUTTING NLP INTO PRACTICE FOR BUSINESS ANALYSIS
  43. 3.1 Introduction to Part 3
  44. 3.2 Adopting an attitude of continuous professional development
  45. 3.3 Know thyself – developing self-awareness
  46. 3.4 Developing agility in approach and style
  47. 3.5 Seeing the bigger picture while managing the detail
  48. 3.6 Getting results with different cultures
  49. 3.7 Flexible approach to time – how to balance being on time and ‘in the moment’
  50. 3.8 Planning for success – looking back from the future using pre-mortem
  51. 3.9 Developing flexibility in leadership style
  52. 3.10 Modelling excellence
  53. 3.11 Be your own coach
  54. 3.12 Great leaders use storytelling and metaphor to get the message over
  55. 3.13 Presenting yourself and managing your personal brand and reputation
  56. 3.14 Creativity and problem solving – using Walt Disney’s strategy
  57. 3.15 Co-create the business
  58. 3.16 Requirements – better answers through better questions
  59. 3.17 Requirements – the agile road to ‘MoSCoW’
  60. 3.18 Delivering transformational change
  61. 3.19 Minimising organisational distress during transformation
  62. 3.20 Fast rapport building with stakeholders
  63. 3.21 Communicating the message and choosing your medium
  64. 3.22 Listening skills – hearing what is not being said
  65. 3.23 Reframing difficult situations and delivering bad news well
  66. 3.24 Bridging the divide – negotiation, persuasion and managing difficult people
  67. 3.25 How to be assertive while avoiding conflict
  68. 3.26 Enabling high performance teams
  69. 3.27 BAs and PMs work better together
  70. 3.28 Setting goals and achieving well-formed outcomes
  71. 3.29 Managing ourselves
  72. 3.30 Handling stress and building resilience
  73. 3.31 Improve your emotional intelligence through meditation and mindfulness
  74. 3.32 The importance of ethics
  75. 3.33 Summary of Part 3
  76. INDEX
  77. Backcover