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NLP at Work: The Essence of Excellence, Third Edition by Sue Knight

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20Giving and receiving feedback

We pardon as long as we love.

–Duc de la Rochefoucauld

Today I am working in a remote part of France. All of my work contacts are at least 500 miles away and yet I can interact with each of them in seconds. The systems we use are designed increasingly to give us instant feedback on how we are doing. As I type this page, any spelling mistake is immediately underlined and any grammatical error highlighted. Yesterday afternoon I entered the chatroom on my website and was able to share and receive thoughts instantaneously with delegates on my programs. On my bike I have a “flight deck” computer that gives me immediate feedback on my cadence, my current speed, my average speed and much more. The feedback systems to ...

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