O'Reilly logo

NLP at Work: The Essence of Excellence, Third Edition by Sue Knight

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

17Develop a climate of trust: Rapport

I am only through communication with the other.

–Karl Jaspers

If you do not believe in the importance of rapport, then you may as well shut up shop now. Autocracies are dead. Hierarchies are crumbling. The only place for command-and-conquer management is in a museum. Relationships and influence are the only way to build the networks you need to succeed. And not only do you need rapport to build your business, you need it to succeed in life.

Rapport is the ability to connect with others in a way that creates a climate of trust and understanding. It is also the ability to appreciate one another’s point of view (not always to agree with it), to be on the same wavelength, and to understand and accept one another’s ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required