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NLP at Work: The Essence of Excellence, Third Edition by Sue Knight

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1What is NLP?

What we see and hear is what we think about. What we think about is what we feel. What we feel influences our reactions. Reactions become habits and it is our habits that determine our destiny.

–Bob Gass

Neuro linguistic programming (NLP) is the study of excellence. It is an attitude of learning, curiosity and respect for unique ways of being in the world. Over the years NLP has uncovered an increasing number of tools and techniques for discovering what constitutes excellence. In particular, it is a means of finding the essence of that excellence – the difference that makes the difference – and doing so in such a way that it can be coded and reproduced. We can have excellence at our fingertips, available whenever we choose. As ...

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