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Next Generation Data Centers in Financial Services by Tony Bishop

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Appendix B:. NGDC maturity model
Table B.1. NGDC maturity model: quality of experience
LevelDescription
Chaotic
• Enterprise cannot correlate between the three pillars of QoE (cost, user experience, and efficiency). The relationships do not exist or are largely estimated.
• Enterprise cannot derive costing for the majority of revenue-generating applications.
• Enterprise does not have a grasp on the performance of applications and how it affects user experience.
Rationalized
• Enterprise has an understanding of relationships between cost, user experience, and efficiency.
• Enterprise has taken steps in understanding all aspects of user experience and stabilized overall user experience at the expense of cost and efficiency.
• Enterprise has taken interim ...

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