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New Supervisor Training

Book Description

Prepare and establish new front-line leaders with training that develops essential supervisory skills. Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work in every organization—are often undertrained in the skills required to be a successful front-line leader. In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves. About the Series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. Other books in the series include Communication Skills Training, Leadership Training, and Coaching Training.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. FOREWORD
  6. INTRODUCTION: HOW TO USE THIS BOOK
    1. Why Is Developing New Supervisors Important?
    2. What Do I Need to Know About Training?
    3. How Much Time Will Preparation Take?
    4. What Are the Important Features of the Book?
    5. How Are the Agendas Laid Out?
    6. How Do I Use This Book?
    7. Key Points
    8. What to Do Next
    9. Additional Resources
  7. SECTION I: THE WORKSHOPS
    1. 1 TWO-DAY NEW SUPERVISOR TRAINING WORKSHOP
      1. Two-Day Workshop Objectives
      2. Two-Day Workshop Overview
        1. Day-One Overview
        2. Day-Two Overview
      3. Two-Day Workshop Agenda: Day One
      4. What to Do Between Workshop Days
      5. Two-Day Workshop Agenda: Day Two
      6. What to Do Next
    2. 2 ONE-DAY NEW SUPERVISOR TRAINING WORKSHOP
      1. One-Day Workshop Objectives
      2. One-Day Workshop Overview
      3. One-Day Workshop Agenda
      4. What to Do Next
    3. 3 HALF-DAY NEW SUPERVISOR TRAINING WORKSHOP
      1. Half-Day Workshop Objectives
      2. Half-Day Workshop Overview
      3. Half-Day Workshop Agenda
      4. What to Do Next
    4. 4 CUSTOMIZING THE NEW SUPERVISOR TRAINING WORKSHOP
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
        1. New Supervisor Skills Series
        2. Small Bites—Lunch-and-Learn Seminars
        3. Theme-Based Workshops
      3. Customizing Delivery With Technology
      4. The Bare Minimum
      5. What to Do Next
  8. SECTION II: ESSENTIALS OF EFFECTIVE NEW SUPERVISOR TRAINING
    1. 5 IDENTIFYING NEEDS FOR NEW SUPERVISOR TRAINING
      1. Why Needs Analysis?
        1. Strategic Needs Analysis
        2. Structured Interviews
        3. Focus Groups
        4. Surveys
      2. Individual Learning Needs Analysis
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    2. 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
      1. Basic Adult Learning Theory
      2. More Theoretical Ideas Important to Learning
        1. Multiple Intelligences
        2. Whole Brain Learning
      3. Theory Into Practice
        1. Establishing a Framework
        2. Identifying Behaviors
        3. Practicing
        4. Providing Feedback
        5. Making It Relevant
      4. The Bare Minimum
      5. Key Points
      6. What to Do Next
      7. Additional Resources
    3. 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
      1. Why Consider Learning Technologies?
      2. Opportunities to Use Learning Technologies
        1. When Designing Training
        2. Before Training
        3. During Training
        4. After Training
        5. While Building a Learning Community
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    4. 8 DELIVERING YOUR NEW SUPERVISOR WORKSHOP: BE A GREAT FACILITATOR
      1. The Learning Environment
      2. Program Preparation Checklist
      3. Participant Materials
        1. Handouts
        2. Presentation Slides
        3. Workbooks and Journals
        4. Videos
        5. Toys, Noisemakers, and Other Props
      4. Facilitator Equipment and Materials
      5. A Strong Start: Introduction, Icebreakers, and Openers
      6. Feedback
        1. Role Plays
        2. Participant Presentations
        3. Ball Toss
        4. Journaling
      7. Questioning Skills
      8. Training Room and Participant Management
      9. A Word About Dealing With Difficult Participants
      10. An Unforgettable End
      11. The Bare Minimum
      12. Key Points
      13. What to Do Next
      14. Additional Resources
    5. 9 EVALUATING WORKSHOP RESULTS
      1. Levels of Measurement
        1. Level 1: Measuring Participant Reactions
        2. Level 2: Measuring the Extent to Which Participants Have Learned
        3. Level 3: Measuring the Results of Training Back on the Job
        4. Level 4: Measuring the Organizational Impact of Training
        5. Return on Investment
      2. Reporting Results
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
  9. SECTION III: POST-WORKSHOP LEARNING
    1. 10 THE FOLLOW-UP COACH
      1. The Pivotal Role of the Supervisor’s Manager
      2. Before the Workshop Begins
      3. During the Workshop
      4. At the Close of the Workshop
      5. After the Workshop
      6. The Bare Minimum
      7. What to Do Next
      8. Additional Resources
  10. SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 11 LEARNING ACTIVITIES
      1. Learning Activities Included in New Supervisor Training
    2. 12 ASSESSMENTS
      1. Assessments Included in New Supervisor Training
    3. 13 HANDOUTS
      1. Handouts Included in New Supervisor Training
    4. 14 ONLINE TOOLS AND DOWNLOADS
      1. Access to Free Supporting Materials
      2. Customizable Materials
      3. Working With the Files
        1. PDF Documents
        2. PowerPoint Slides
  11. ACKNOWLEDGMENTS
  12. ABOUT THE AUTHOR
  13. ABOUT ATD
  14. Back Cover