Preface

Although it was a number of years ago, I vividly remember my first experience as a new employee in a business setting. Hired as a management trainee for a bank, I arrived bright and early the first day, eager to start my new career. I reported to the manager of the main office who was nowhere to be found. It was clear that no one had any idea who I was or why I was there. When the manager finally arrived, he was unprepared. There was no workspace available for me and no plan. He managed to set up a table for me in a corner, handed me an enormous banking manual, and told me to start reading. That was the extent of my new employee orientation.

As a direct result of my experience as a new employee and then as an external consultant and training ...

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