Chapter 5. Facilitating a New Employee Orientation Program[*]
[*] Material in this chapter was adapted from The Trainer’s Handbook by Karen Lawson (San Francisco: Jossey-Bass/Pfeiffer, 1998).
What’s in This Chapter?
How facilitators differ from presenters
Nonverbal and verbal ways to encourage participation
Tips for responding to questions
Tips for dealing with challenging situations and participants
Standing up in front of a group and presenting information is one thing; facilitating discussion and participant interaction is another. Each endeavor requires a different skill set. If you accept the changing role of the trainer—from “teacher” to “facilitator”—then you will have to understand and develop facilitation skills.
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