You are previewing Network Warrior, 2nd Edition.

Network Warrior, 2nd Edition

Cover of Network Warrior, 2nd Edition by Gary A. Donahue Published by O'Reilly Media, Inc.
  1. Network Warrior
    1. Preface
      1. Who Should Read This Book
      2. Conventions Used in This Book
      3. Using Code Examples
      4. We’d Like to Hear from You
      5. Safari® Books Online
      6. Acknowledgments
    2. 1. What Is a Network?
    3. 2. Hubs and Switches
      1. Hubs
      2. Switches
    4. 3. Autonegotiation
      1. What Is Autonegotiation?
      2. How Autonegotiation Works
      3. When Autonegotiation Fails
      4. Autonegotiation Best Practices
      5. Configuring Autonegotiation
    5. 4. VLANs
      1. Connecting VLANs
      2. Configuring VLANs
    6. 5. Trunking
      1. How Trunks Work
      2. Configuring Trunks
    7. 6. VLAN Trunking Protocol
      1. VTP Pruning
      2. Dangers of VTP
      3. Configuring VTP
    8. 7. Link Aggregation
      1. EtherChannel
      2. Cross-Stack EtherChannel
      3. Multichassis EtherChannel (MEC)
      4. Virtual Port Channel
    9. 8. Spanning Tree
      1. Broadcast Storms
      2. MAC Address Table Instability
      3. Preventing Loops with Spanning Tree
      4. Managing Spanning Tree
      5. Additional Spanning Tree Features
      6. Common Spanning Tree Problems
      7. Designing to Prevent Spanning Tree Problems
    10. 9. Routing and Routers
      1. Routing Tables
      2. Route Types
      3. The IP Routing Table
      4. Virtual Routing and Forwarding
    11. 10. Routing Protocols
      1. Communication Between Routers
      2. Metrics and Protocol Types
      3. Administrative Distance
      4. Specific Routing Protocols
    12. 11. Redistribution
      1. Redistributing into RIP
      2. Redistributing into EIGRP
      3. Redistributing into OSPF
      4. Mutual Redistribution
      5. Redistribution Loops
      6. Limiting Redistribution
    13. 12. Tunnels
      1. GRE Tunnels
      2. GRE Tunnels and Routing Protocols
      3. GRE and Access Lists
    14. 13. First Hop Redundancy
      1. HSRP
      2. HSRP Interface Tracking
      3. When HSRP Isn’t Enough
      4. Nexus and HSRP
      5. GLBP
    15. 14. Route Maps
      1. Building a Route Map
      2. Policy Routing Example
    16. 15. Switching Algorithms in Cisco Routers
      1. Process Switching
      2. Interrupt Context Switching
      3. Configuring and Managing Switching Paths
    17. 16. Multilayer Switches
      1. Configuring SVIs
      2. Multilayer Switch Models
    18. 17. Cisco 6500 Multilayer Switches
      1. Architecture
      2. CatOS Versus IOS
      3. Installing VSS
    19. 18. Cisco Nexus
      1. Nexus Hardware
      2. NX-OS
      3. Nexus Iconography
      4. Nexus Design Features
    20. 19. Catalyst 3750 Features
      1. Stacking
      2. Interface Ranges
      3. Macros
      4. Flex Links
      5. Storm Control
      6. Port Security
      7. SPAN
      8. Voice VLAN
      9. QoS
    21. 20. Telecom Nomenclature
      1. Telecom Glossary
    22. 21. T1
      1. Understanding T1 Duplex
      2. Types of T1
      3. Encoding
      4. Framing
      5. Performance Monitoring
      6. Alarms
      7. Troubleshooting T1s
      8. Configuring T1s
    23. 22. DS3
      1. Framing
      2. Line Coding
      3. Configuring DS3s
    24. 23. Frame Relay
      1. Ordering Frame Relay Service
      2. Frame Relay Network Design
      3. Oversubscription
      4. Local Management Interface
      5. Configuring Frame Relay
      6. Troubleshooting Frame Relay
    25. 24. MPLS
    26. 25. Access Lists
      1. Designing Access Lists
      2. ACLs in Multilayer Switches
      3. Reflexive Access Lists
    27. 26. Authentication in Cisco Devices
      1. Basic (Non-AAA) Authentication
      2. AAA Authentication
    28. 27. Basic Firewall Theory
      1. Best Practices
      2. The DMZ
      3. Alternate Designs
    29. 28. ASA Firewall Configuration
      1. Contexts
      2. Interfaces and Security Levels
      3. Names
      4. Object Groups
      5. Inspects
      6. Managing Contexts
      7. Failover
      8. NAT
      9. Miscellaneous
      10. Troubleshooting
    30. 29. Wireless
      1. Wireless Standards
      2. Security
      3. Configuring a WAP
      4. Troubleshooting
    31. 30. VoIP
      1. How VoIP Works
      2. Small-Office VoIP Example
      3. Troubleshooting
    32. 31. Introduction to QoS
      1. Types of QoS
      2. QoS Mechanics
      3. Common QoS Misconceptions
    33. 32. Designing QoS
      1. LLQ Scenario
      2. Configuring the Routers
      3. Traffic-Shaping Scenarios
    34. 33. The Congested Network
      1. Determining Whether the Network Is Congested
      2. Resolving the Problem
    35. 34. The Converged Network
      1. Configuration
      2. Monitoring QoS
      3. Troubleshooting a Converged Network
    36. 35. Designing Networks
      1. Documentation
      2. Naming Conventions for Devices
      3. Network Designs
    37. 36. IP Design
      1. Public Versus Private IP Space
      2. VLSM
      3. CIDR
      4. Allocating IP Network Space
      5. Allocating IP Subnets
      6. IP Subnetting Made Easy
    38. 37. IPv6
      1. Addressing
      2. Simple Router Configuration
    39. 38. Network Time Protocol
      1. What Is Accurate Time?
      2. NTP Design
      3. Configuring NTP
    40. 39. Failures
      1. Human Error
      2. Multiple Component Failure
      3. Disaster Chains
      4. No Failover Testing
      5. Troubleshooting
    41. 40. GAD’s Maxims
      1. Maxim #1
      2. Maxim #2
      3. Maxim #3
    42. 41. Avoiding Frustration
      1. Why Everything Is Messed Up
      2. How to Sell Your Ideas to Management
      3. When to Upgrade and Why
      4. Why Change Control Is Your Friend
      5. How Not to Be a Computer Jerk
    43. Index
    44. About the Author
    45. Colophon
O'Reilly logo

How Not to Be a Computer Jerk

The computer industry is known for attracting a certain type of individual: the archetypal “computer guy” who thinks he’s smarter than everyone around him and talks to people like they’re idiots because they don’t know what the fuser does in a laser printer. To be fair, most people in the industry are not like this—and not all of the ones who are this way are guys!

What is it that makes these people the way they are, and why are they attracted to the computer industry? While I don’t have any studies to back me up, I have made some observations over the years, both of myself and of others. Yes, I’ll admit I was one of these annoying people in a past life, and I’ll share with you how I recovered to become a successful professional.

There are a couple of things that contribute to the computer jerk phenomenon. Some of them are self-induced, and some are environmental. Some computer jerks are actually nurtured (usually unconsciously) by peers and leaders, though people in these positions often have the power to turn them around. After you examine these traits and influences, my hope is that you’ll be able to help someone you know—or perhaps even yourself—to become a more balanced, useful computer person rather than a computer jerk.

In my opinion, the primary influences fall into three principal categories.

Behavioral

Everything we do is based on habit, including our patterns of interaction. If you’re used to dealing with people a certain way, you will tend to ...

The best content for your career. Discover unlimited learning on demand for around $1/day.