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Network+ Training Guide by Mike Harwood, Drew Bird

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Apply Your Knowledge

Exercises

15.1. Using the Internet to Interpret Error Log Messages and Propose Possible Solutions

As a network administrator, you have been given the task of installing and configuring a new printer on a Windows 2000 computer system. You set up the printer, but each time you attempt to configure the printer, you receive the following error:

An application error has occurred and an 
application error log is being generated.

SPOOLSS.EXE

Exception: access violation (0xc0000005),
Address: <Hex address>

To get the computer to print, you must access Internet resources to try to find a solution.

Estimated time: 10 minutes

1.
2.
In the very top menu bar, choose Support, and then select the Knowledge Base ...

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