Apply Your Knowledge
Exercises
15.1. Using the Internet to Interpret Error Log Messages and Propose Possible Solutions
As a network administrator, you have been given the task of installing and configuring a new printer on a Windows 2000 computer system. You set up the printer, but each time you attempt to configure the printer, you receive the following error:
An application error has occurred and an application error log is being generated. SPOOLSS.EXE Exception: access violation (0xc0000005), Address: <Hex address>
To get the computer to print, you must access Internet resources to try to find a solution.
Estimated time: 10 minutes
1. |
Go to www.microsoft.com.
|
2. | In the very top menu bar, choose Support, and then select the Knowledge Base ... |
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