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Network+ Training Guide by Mike Harwood, Drew Bird

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The Art of Troubleshooting

  • Given a network problem scenario, select an appropriate course of action based on a general troubleshooting strategy. This strategy includes the following steps.

    • Establish the symptoms

    • Identify the affected areas

    • Establish what has changed

    • Select the most probable cause

    • Implement a solution

    • Test the results

    • Recognize the potential effects of the solution

    • Document the solution

There is little question that at some point in your networking career, you will be called on to troubleshoot network-related problems. Correctly and swiftly identifying these problems is not done by accident; rather, effective troubleshooting requires attention to some specific steps and procedures. Although some organizations have documented troubleshooting ...

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