Network+ Training Guide

The Art of Troubleshooting

• Given a network problem scenario, select an appropriate course of action based on a general troubleshooting strategy. This strategy includes the following steps.

  • Establish the symptoms

  • Identify the affected areas

  • Establish what has changed

  • Select the most probable cause

  • Implement a solution

  • Test the results

  • Recognize the potential effects of the solution

  • Document the solution

There is little question that at some point in your networking career, you will be called on to troubleshoot network-related problems. Correctly and swiftly identifying these problems is not done by accident; rather, effective troubleshooting requires attention to some specific steps and procedures. Although some organizations have documented troubleshooting ...