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Network+ Training Guide by Mike Harwood, Drew Bird

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Troubleshooting Basics

There is really no magic or innate ability that makes a good network troubleshooter. You will hear tales of people who have a gift for troubleshooting, but there is nothing necessarily gifted about those who can troubleshoot well. Instead, good troubleshooters have a special combination of skills. The ability to competently and confidently troubleshoot networks comes from experience, a defined methodology, and sometimes just plain luck.

One of the factors that makes troubleshooting such a difficult task is the large number of variables that can come into play. Although it is difficult to preemptively list all the factors you have to consider while troubleshooting networks, this chapter lists a few to make you start thinking ...

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