Introduction

Even the most well-designed and maintained networks will fail at some point. Such a failure might be as dramatic as a failed server taking down the entire network or as specific and undramatic as a single computer system being unable to print. Regardless of the problem you face, as a network administrator, you will spend a sizable portion of your time troubleshooting problems with the network, the devices connected to it, and the people who use it. In each case, the approach to the problem is as important as the troubleshooting process itself. Although some steps are common to the troubleshooting process, very few problems you face will be alike because so many variables will be involved.

As you will see in this chapter, troubleshooting ...

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