Acknowledgments

This book would not have been possible without the guidance and work done by a number of individuals who have worked with me over the years at Cisco. Work done by a number of people has helped me put together this book. These folks over the years have toiled tirelessly, trying to find resolutions to customer problems, design new solutions, and come up with the right answers when they are needed most. I have benefited greatly from the work of all these individuals working in various departments, but especially in the Technical Assistance Center (TAC) at Cisco Systems. This indeed is the incubator for the leaders of tomorrow. The list of these individuals is long, but some of the more prominent names are Dianne Dunlap, John Bashinski, ...

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