Network Management Fundamentals

Chapter 12. Management Metrics: Assessing Management Impact and Effectiveness

When we set the stage at the beginning of the book, we emphasized network management’s business significance as a primary motivation and driver for network management technology. In this final chapter, we return to the business proposition of network management to close the circle, so to speak. Specifically, we take a look at how the impact of network management can be assessed and (because individual circumstances and goals can vary widely) how such an assessment might be methodically approached. Of course, the more effective management is, the greater its impact will potentially be. Therefore, we also discuss how to assess management effectiveness.

Assessing the effectiveness ...