Chapter 2. On the Job with a Network Manager

This chapter presents a number of scenarios to give an impression of the types of activities that are performed by people who run networks for a living. We refer to them collectively as network managers, although they perform a wide variety of functions that have more specialized job titles. In fact, strangely enough, the term network manager is rarely used for the people involved in managing networks. Instead, terms such as network operator, network administrator, network planner, craft technician, and help desk representative are much more common. Each of those terms refers to a more special function that is only one aspect of network management.

The chapter also provides an overview of some of the ...

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