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Network Know-How by John Ross

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Chapter 17. TROUBLESHOOTING

When your network is working properly, it's all but invisible; you can send and receive files through the network between any pair of computers or other connected devices. But when a connection fails, or one of your users can't find a network node, or any of a truly amazing number of other possible problems occurs, as the local network expert, it's your job is to fix it. Network problems always have a specific cause (or combination of causes), even if that cause is not obvious.

Too often, a network error message will say something like "ask your network manager for assistance." But when the network manager is you, that message doesn't tell you how to solve the problem. This chapter offers some tools and methods that ...

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