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Netsourcing: Renting Business Applications and Services Over a Network

Book Description

In Netsourcing: Renting Business Applications and Services Over a Network, leading outsourcing researchers share new findings on the key success factors associated with outsourcing--offering practical advice for every aspect of the decision and every phase of the project lifecycle. Discover how to minimize technical, contractual, operational, and managerial risk; identify the right applications to outsource; manage and secure outsourced infrastructure; and realistically assess the next generation of outsourcers and outsourced services.

Table of Contents

  1. Copyright
    1. Dedication
  2. Praise for NetSourcing
  3. FINANCIAL TIMES Prentice Hall
  4. Financial Times Prentice Hall Books
  5. Foreword
  6. Preface
  7. Acknowledgments
  8. 1. An Overview of Netsourcing
    1. Netsourcing by Any Other Name …
      1. Managed Service Providers
      2. Storage Service Providers
      3. Application Service Providers
      4. Full-Service Providers
      5. Business Service Providers
      6. ExSourcers
      7. Commerce Service Providers
    2. Netsourcing Viewed as a Service Stack
      1. Which Applications Are Customers Netsourcing?
      2. What Is the Promised Customer Value of Netsourcing?
      3. What Other Values Do Netsourcing Business Models Offer?
        1. Service providers as intermediaries
        2. Service providers as distribution channels
        3. Service providers as hosts
        4. Service providers as portals
    3. Customer Perspective: Who's Buying?
    4. Are Early Adopters Satisfied with Netsourcing?
    5. Summary
    6. Endnotes
  9. 2. Principles for Effective Sourcing Decisions
    1. Four General Sourcing Options
    2. Three Paths of Outsourcing
      1. In-House Commitment
      2. Selective Sourcing
      3. Total Outsourcing of Necessary Noncore Cost
      4. Total Outsourcing of a World-Class Provision via an External Venture
    3. Using External IT Services: The Track Record
    4. Case Illustration: United Airlines and Time to Market
      1. Learning points
    5. Managing Successful Sourcing Decisions
      1. Business Imperatives
        1. Critical differentiators: activities that are not only critical to business operations but also help to distinguish the business from its competitors
        2. Critical commodities: activities that are critical to business operations but fail to distinguish the business from its competitors
        3. Useful commodities: the myriad activities that provide incremental benefits to the business but fail to distinguish it from its competitors
        4. Useful differentiators: activities that differentiate the business from its competitors but in a way that is not critical to business success
        5. The business considerations are extremely dynamic
      2. Cost Issues
      3. Market Capability Issues
      4. Technical Issues
    6. Conclusions
    7. Endnotes
  10. 3. Management Principles: Core Capabilities and Contracting
    1. Core IT Capabilities
      1. Capability 1: IT governance
      2. Capability 2: business systems thinking
      3. Capability 3: relationship building
      4. Capability 4: designing technical architecture
      5. Capability 5: making technology work
      6. Capability 6: informed buying
      7. Capability 7: contract facilitation
      8. Capability 8: contract monitoring
      9. Capability 9: supplier development
      10. Comments on the Core IT Capabilities Model
    2. Provider Evaluation and Contracting
    3. Detailed Contracts
    4. Conclusions
    5. Endnotes
  11. 4. Netsourcing Technology Guide for Customers
    1. Technical Infrastructure
      1. Application Access Level
      2. Application Operating Infrastructure
      3. Hosting Infrastructure
        1. Application availability
        2. Application performance
        3. Server performance
        4. Security
      4. Network Service Infrastructure
      5. Network Infrastructure
    2. Evaluation of Options
    3. Conclusions
    4. Endnotes
  12. 5. U.S.-Based Netsourcing Case Studies
    1. Introduction to the Case Studies
      1. Corio Overview
      2. EDS Overview
      3. Host Analytics Overview
      4. MainPass Overview
      5. Zland Overview
      6. Summary of the Cases
    2. Corio
      1. Products
      2. Customer Perspective
    3. EDS
      1. Hosting and Application Services
      2. EDS's Client Care for Alpha Corporation
      3. Conclusions
    4. Host Analytics
      1. Conclusions
    5. MainPass
      1. Service Essentials
      2. Operational Benefits
      3. Company Strategy
      4. Marketing
      5. Toward a Competitive Edge
      6. Conclusions
    6. Zland
      1. Evolution of Products
      2. Customer Perspective
    7. Conclusions
    8. Endnotes
  13. 6. European-Based Netsourcing Case Studies
    1. Introduction to the Case Studies
      1. Lodge Overview
      2. marviQ Overview
      3. SAP Overview
      4. Siennax Overview
      5. Vistorm Overview
    2. Lodge[1]
      1. Lodge's SAP-centric ASP Solution
      2. Customer Case Study 1: Punch International
      3. Customer Case Study 2: RealScale Technologies
    3. marviQ[2]
      1. marviQ's Fsp Strategy
        1. Connectivity
        2. Functionality
        3. Integration
      2. n-Tier Architecture
        1. Tier 1: presentation
        2. Tier 2: business logic
        3. Tier 3: content, functionality, and legacy
      3. Customer Case Studies
        1. QuoteOnWine
        2. Identrus
        3. CareView
    4. SAP[4]
      1. MySAP.com
        1. Application service provision
        2. Application hosting
        3. Application management
        4. Hosting of marketplaces
      2. SAP Hosting versus Local ASP Strategies
      3. Customer Adoption
    5. Siennax[5]
      1. Siennax's Pure-Play ASP Strategy
      2. Abz Insurance Facilitator: ASP Customer Scenario
    6. Vistorm
      1. Capabilities
    7. Summary of Case Evaluations
    8. Endnotes
  14. 7. Mitigating and Managing Risks in Netsourcing Deals
    1. The Customer Perspective: Primary Netsourcing Risks
    2. Preliminary Risk-Profiling Framework
    3. Risky ASP Practice: Siennax and Abz Case
      1. Siennax–Abz Case Background
      2. The ASP Decision
      3. Selecting an Application Service Provider
      4. Transitioning to an Application Service
    4. Risk Mitigation across a Netsourcing Deal
    5. Better Practices for Netsourcing Risk Mitigation and Management
    6. Conclusions
    7. Endnotes
  15. 8. Netsourcing Drivers: Customer Decision Checklist
    1. Business Drivers
      1. Netsourcing Providers: Making a Response
      2. Business Drivers: Checklist Questions
        1. Guiding questions for customers:
    2. Technology Drivers
      1. Netsourcing Providers: Making a Response
      2. Technology Drivers: Checklist Questions
        1. Guiding questions for customers:
    3. Economic Drivers
      1. Netsourcing Providers: Making a Response
      2. Economic Drivers: Checklist Questions
        1. Guiding questions for customers:
    4. The IT Services Market
      1. Netsourcing Providers: Making a Response
      2. IT Services Market: Checklist Questions
        1. Guiding questions for customers:
    5. Relational Drivers
      1. Netsourcing Providers: Making a Response
      2. Relational Drivers: Checklist Questions
        1. Guiding questions for customers:
    6. Summary: Decision and Selection Checklist
    7. Endnotes
  16. 9. Past, Present, and Future of Netsourcing
    1. Life-Cycle Stages
      1. Embryonic Stage
      2. Growth Stage
      3. Shakeout Stage
      4. Maturity Stage
    2. Trends Driven by the Tough Customer
      1. Mass Customization
      2. Customization
      3. Integration
      4. Industry-Specific Solutions
      5. Larger-Sized Customers
      6. More Detailed Contracts
      7. More Sophisticated Pricing Mechanisms
      8. Globalization
    3. Conclusions
    4. Endnotes
  17. A. International Survey of Netsourcing Customers
    1. Research Method
    2. Research Respondents
    3. Current Netsourcing Customers
    4. Potential Netsourcing Customers
    5. Summary of Findings from the International Survey
    6. Endnotes
  18. B. Guide to Authors' Publications on Sourcing IT and IT-Enabled Business Systems, 1993–2001
    1. Books and Reports
      1. Bibliography
    2. Refereed Papers: Journals
      1. Bibliography
    3. Refereed Papers: Conference Proceedings
      1. Bibliography
    4. Reprints and Shorter Papers
      1. Bibliography
    5. Contributions to Books
      1. Bibliography
    6. Working Papers