F o r F u r t h e r R e a d i n g
Bassi, Laurie J., and Darlene Russ. What Works: Assessment, Development, and Measurement. Alexandria, VA: ASTD, 1997.
Benoliel, Michael, and Linda Cashdan. The Upper Hand: Winning Strategies From World-Class Negotiators. Avon, MA: Platinum Press, 2006.
Carliner, Saul. Training Design Basics. Alexandria, VA: ASTD, 2003.
Cialdini, Dr. Robert B. Influence: The Psychology of Persuasion (Collins Business Essentials Edition). New York: Harper Collins, 2007.
Covey, Stephen R. The 7 Habits of Highly Effective People. New York: Free Press, 2004.
Fisher, Roger, and Daniel Shapiro. Beyond Reason: Using Emotions ...
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