A b o u t t h e A u t h o r
Lisa J. Downs is a leadership development manager for T-Mobile USA’s Integrated Customer Experience Group, where she conducts communications, leadership, and management training and serves as a coach and curriculum developer. She is also the owner of DevelopmentWise, her consulting business in Redmond, Washington. Previously, Downs served as a senior learning and organizational development specialist for The Growth Partnership, Inc., a consulting firm headquartered in St. Louis, Missouri, that specializes in the ...
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