Part IIITHE POWER OF EMPATHY

Understanding, I think, is the most important thing when you are dealing with people—any people. You have got to make the effort to understand even the un-understandable.

LAKHDAR BRAHIMI

Get Negotiating the Impossible now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.