Organization Scanning and Business Need Identification
Believe it or not, the most important guidelines for steps 1 and 2 of the needs assessment process are simple ones:
Keep your eyes and ears open.
Read every resource that you can get your hands on.
Be a sponge; soak in information even if you don’t know at the time how you will use it.
Training professionals are in a unique position in an organization and have access to many informal sources of information about the business and its environment. Employees tell them things that they might not tell others—even their managers. Trainers are privy to information sharing in other departments when they conduct training. They serve on cross-functional committees and teams and, consequently, have extensive ...
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