Building Credibility
Will every client respond positively and collaboratively to the questioning suggested here? Not necessarily. Many organizations, and managers, view the training professional as a training provider—someone who simply delivers training as requested by the clients and has a limited role in the organization’s performance issues. The first time you try to change this perception with a particular client by having a conversation about the needs underlying the training request, you might be met with surprise, impatience, or annoyance.
What is depicted in this picture? If you said an egg, you’re right. And, if you said a chicken, you’re right. Which came first? Right again!
Some days you will choose to be the chicken, and some days ...
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