Chapter 4. Operational Complexity

This chapter addresses operational complexity in two stages. The first section explores the problem space; the second considers the various solutions, how they address the complexity issues, and tradeoffs involved in each one. While these sections will not be exhaustive, they will provide an overview of where to look for complexity in operations, and case studies of how to think through the various solutions available.

Exploring the Problem Space

This section considers two larger topics, each with two more specific use cases or areas of investigation. The first is the cost of human interaction with the network as a system. The interaction between people and the network reaches beyond the simple user interface ...

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