Chapter 4. Turning Business and IT Goals into Success Criteria

An unknown person said many years ago, “Some people dream of success, while others wake up and work hard at it.” I couldn't agree more! To gain the most benefit from your mySAP solutions in terms of increased performance and lowest TCO, the IT and Business teams must wake up and recognize that a certain amount of effort will be required both before and after Go-Live. This chapter works through the process of converting your solution vision into business and IT goals, followed by concrete methods of determining to what degree these goals have been met. Thus, we will first need to take a closer look at how to map the high-level “solution characteristics” ultimately desired of your ...

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