Appendix C. Using External Assistance

Many managers who decide to embark on an MWB journey conclude that external assistance would be useful, particularly in the early stages of the process. We have summarized below the potential benefits of working with a facilitator who has experience with MWB journeys.

Table C.1. Potential Benefits of External Assistance

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However, there may also be disadvantages to using external assistance, including the following:

• The leader may abdicate ownership of the MWB journey—relying too much on external help. This can reduce buy-in from the team and the organization if they perceive the leader is not driving the ...

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