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Multisite Commerce: Proven Principles for Overcoming the Business, Organizational, and Technical Challenges by Lev Mirlas

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Chapter 13. Dealing with the Unexpected

Key Concepts

Build on a flexible and extensible software platform

Deliver the first sites quickly

Prepare for the unexpected

Monitor the project

We have seen that the creation of a shared platform used for all commerce sites of a large company is a monumental task. There are numerous things that can go wrong during the lifetime of the project. Here is an example.

Example of Project Failure Due to Unforeseen Requirements

One Canadian company, when building its commerce platform, ran into problems half a year into the development cycle. At that time, the lines of business managers from the company’s call center and customer support departments finally started looking at the platform under development, ...

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