First Published by

International Business Press®, an imprint of The Haworth Press, Inc., 10 Alice Street, Binghamton, NY 13904-1580.

Transferred to Digital Printing 2009 by Routledge

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© 2002 by The Haworth Press, Inc. All rights reserved. No part of this work may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, microfilm, and recording, or by any information storage and retrieval system, without permission in writing from the publisher.

Company and personal names mentioned in case studies have been changed to protect confidentiality.

Cover design by Jennifer M. Gaska.

Library of Congress Cataloging-in-Publication ...

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